Connecting the dots between the Consumer Duty and Sustainability

Despite significant progress in implementing the Consumer Duty, a fundamental question remains: Have we overlooked the link between our clients and their sustainability goals? Consumer attitudes towards sustainability are changing, shifting towards a more cost-conscious approach. The Duty is poised to become a driving force, empowering consumers to instigate change and demand affordable products and services that are designed to meet their sustainability objectives. Are firms prepared for this challenge, and have they trained their staff ready to understand these changing consumer needs in order to take the Duty to the next level?

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